A woman who was told her new clothing brand was not ready to deliver to her doorstep has sued it for negligence, breach of contract and breach of the right to privacy.

The woman from Nottingham, Nottinghamshire, says the brand failed to deliver the garments to her house, despite a letter from the brand’s chief executive stating the garments were ready to go out for her delivery.

The company’s head of communications, James Coyle, did not respond to requests for comment from The Times on Tuesday.

Coyle said in a statement to the BBC: ‘Our manufacturing process was well advanced, so we were confident that the garments would be ready in time for my return.

‘When the company learned of our delivery delays, we took immediate action to remedy the situation and the products have now been delivered.

‘The clothing is in great shape, and the customer is very pleased.’

Coyle added that the company was confident the company would be able to deliver on the promised timelines and that the items were in the best possible condition.’

The woman, who cannot be named for legal reasons, said she was “extremely disappointed” and called for the company to be held accountable.

Cope: Coyle said that the clothes were in great condition and the client is very happy.